FAQ for this Service

Q: Why are some options failing?

A: That has many reasons. It usually comes from LetsEncrypt that the rate limit has been reached for the hour.
Since it helps to wait, or to delete and re-create the server, then the URL/domain is randomly extended between 0 and 99.

Q: Is all data gone if I delete the server?

A: Yes, these will be deleted within a few seconds.
However, there is a backup of the Mongodb database for a maximum of 3 days (depending on the disk space, even less)

Q: How many instances can I create?

A: Currently there is a limit of 3 for each account.

Q: I need to set something that's just about a file in Nightscout.

A: Please contact me. Theoretically, this is not a problem, except when it needs to change to the my.env. This is recreated after editing the server in the profile.

Q: Do I always have to specify the port?

A: Yes, otherwise you will not be able to reach your Nightscout instance.

Q: Can I change the port because the firewall does not pass it?

A: Please activate the "withoutrandomport" Option, then you can reach the Instance over only https://.

Q: How setup my Profile?

A: https://nightscout.gitbooks.io/user_guide/content/de/nightscout/settings.html#profil---editor

Q: Do I have to actively use my server or does it expire otherwise?

A: Currently you do not need to use it. But if at some point it should become too many instances, we may have to install a monthly check.

Q: The Date/Day in the Reports are wrong or show not my Basalrate?

A: Check your Timezone in your Nightscout-Profile and correct them. After them, generate the Reports again.
Its a known Problem and comes from the Profilswitchs: https://github.com/nightscout/cgm-remote-monitor/issues/3659

Q: I always get an error 502 Bad Gateway

A: If the instance is running & quot;running" is waiting, please wait another 10 minutes, then it should go again.
If it still does not work after 15 minutes, please edit the instance and save it again. Then it should work again if she is running.

Q: How can I restore DB backup to heroku/mlab?

A: under Linux with e.g. following command: mongorestore -h dsXXXXXX.mlab.com:XXXXXX -d databasename -u username -p dbpassword /your/path/dbbackup/nightscoutXXXX/

Q: The message "unable to resolve hostname xxxx..."

A: This is a local DNS problem. Here it simply helps to restart the mobile phone. If the message still comes after that, restart the DSL router too.

Q: Is the service approved or certified?

A: We only offer Nightscout as a pure data storage / diary / information management software, which currently does not require approval.