CarbCam FAQ

Frequently Asked Questions

Answers to the most common questions about CarbCam — from getting started to technical details.

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Jump to: Getting Started · Privacy · Accuracy · Nightscout · Subscription & Pricing · Technical · Open Source

Getting Started

What is CarbCam?

CarbCam is an app for iOS and Android that estimates carbs, calories, fat, protein and FPE from a photo — designed specifically for people with diabetes.

How do I run my first analysis?

Open the Scan tab, take a photo of your meal, crop the image and wait for the result. Three steps — done. A detailed walkthrough is available in the Tour.

Can I also use photos from the gallery?

Yes. Tap the gallery icon next to the shutter button in the Scan tab and select an existing image.

What do the nutrient colours mean?

carbs Carbohydrates · kcal Calories · FPE Fat-Protein Units · Fat Fat · Protein Protein

What is FPE?

Fat-Protein Units describe the delayed effect of fat and protein on blood glucose. Formula: (Fat × 9 + Protein × 4) ÷ 100. More details at How does CarbCam work? → FPE.

Privacy

Are my photos uploaded to the cloud?

Yes. The photo is sent to the ns.10be.de server and forwarded from there to the selected AI provider. A resized thumbnail and the analysis result are cached on the server so that identical or similar photos can be answered more quickly later. Optionally, a re-encoded version of the photo is stored for your personal photo history — you can delete it at any time in the app settings. Details at Privacy Policy.

What data is stored on your server?

The ns.10be.de server processes and stores the following data:

  • Analysis cache: image hash, resized thumbnail and AI response (nutritional values) — automatically deleted after 90 days
  • Photo history (optional): re-encoded versions of your photos, tied to your installation ID — deletable via the app
  • Subscription & quota: installation ID, plan, analysis counter, Stripe customer data
  • Feedback: your corrections and comments on analyses
  • BG curve analysis: blood glucose values sent by the client are analysed server-side (not stored permanently)

Meal entries (title, timestamp, nutritional values) are stored locally on your device and optionally synced to your own Nightscout. Full details at Privacy Policy §3.

Can I use my own API key?

Yes. Under Settings → AI Provider you can enter your own Anthropic, Google, OpenAI, Zhipu or Azure key. The analysis then runs through your own account with the respective provider and does not count against your analysis quota. The ns.10be.de server forwards the request with your key to the AI provider.

Where can I find the privacy policy?

Here: Privacy Policy — or in the app under Settings → Legal → Privacy.

Accuracy

How accurate is the estimate?

Clear portions (rice, pasta, bread): approx. ±20 %. Complex meals (stews, casseroles): approx. ±30 %. Very unusual dishes: ±40 % or more. Packaged products with automatically detected barcode: ±5 % (manufacturer value via Open Food Facts). Detailed table at Accuracy.

Why are some results inaccurate?

Common reasons: hidden ingredients (e.g. sauce underneath vegetables), unusual portion sizes or poor lighting. Tips: crop the photo, shoot from a slight angle above, separate individual components.

What is plausibility checking?

After the AI analysis, CarbCam cross-checks the values against a local database (USDA, Open Food Facts). If, for example, the AI estimates 80 g carbs for an apple, this is automatically corrected downward.

Can I manually correct the values?

Yes, at any time. Tap “Edit” in the result and adjust carbs, fat, protein or kcal. The corrected values are saved.

Nightscout

Do I need Nightscout?

No. CarbCam works completely on its own. Nightscout is optional and enables BG curves beneath meals and treatment sync.

How do I connect Nightscout?

Settings → Nightscout → enter URL and API secret → test connection. CarbCam supports mg/dl and mmol/l.

What is sent to Nightscout?

Only the treatment entry (timestamp, carbs, note). Photos are not sent to Nightscout.

Can I use ns.10be.de as a Nightscout host?

Yes! ns.10be.de offers managed Nightscout hosting. You can enter your existing ns.10be.de account directly in CarbCam.

Subscription & Pricing

How much does CarbCam cost?

The app is free to install. An affordable subscription is available for the AI analysis. Alternatively, you can enter your own API key. Details at CarbCam.

Is there a free trial?

Yes. After installation you receive free credits to thoroughly test the app.

How do I cancel my subscription?

Via the Stripe Customer Portal. You can reach it in the app under Settings → Subscription → Open Stripe Portal. There you can cancel your subscription, change your payment method or view invoices.

Can I transfer purchases to a new device?

Yes. Settings → Subscription → Restore Purchases. Since the subscription is linked to your anonymous installation ID and your Stripe customer, the transfer also works cross-platform (iOS ↔ Android).

Technical

Which operating systems are supported?

iOS 16+ and Android 8+. Both platforms are functionally identical.

Does CarbCam work offline?

Partially. Browsing history, viewing statistics and editing already-analyzed values work offline. New AI analyses, barcode lookups and Nightscout sync require an internet connection. Details at What happens offline?

Which AI providers are available?

Currently: Anthropic (Claude), Google (Gemini), OpenAI (GPT-4o), Zhipu (GLM) and Azure (OpenAI). You can switch the provider in Settings or enter your own API key.

Can I export my data?

Yes. Settings → Data → Export. Available formats: CSV and JSON.

How do I export my data?

Settings → Data & Update → Export allows a CSV/JSON export of all entries. A full backup/restore feature including photos is in preparation.

Open Source

Is CarbCam open source?

No, CarbCam is not an open-source app. However, it uses numerous open-source libraries listed under About CarbCam → Licences.

What data sources does CarbCam use?

USDA FoodData Central for nutritional references, Open Food Facts for automatic barcode lookups and OpenStreetMap for reverse geocoding. More details at About CarbCam → Data Sources.

Where can I find the complete licence information?

In the app under Settings → Open-Source Libraries. An overview is also available on the About page.